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“Creating a Sea-Change.”

How To Successfully Speak Up To Higher Ups

This course will benefit managers, team leaders, and team members.

The above is more easily said than done. Case in point, if it were true that most people would rather die than give a speech, then speaking up… especially to “higher-ups” (a.k.a authority figures) would rank a close second to this. All employees can no longer afford to go without balanced and superior communication skills. This would be akin to constructing a building without a strong infrastructure and quality material. It just doesn’t make sense. 

Inferior communication skills and strategic blindness translate to a lack of practicality, progress, and competitive edge. How to successfully speak UP to higher-ups will address the inner and outer game of communicating and relating with, or “speaking assertively” to everyone. Attendees will walk away feeling more confident and capable of speaking up about issues and ideas that will transform their success into one that far exceeds just barely meeting standards. 

Learning Objectives:

  • Neutralize potential resistance or discomfort related to speaking up
  • Enhance the quality of content shared during, and responsiveness of communication
  • Improve relations between management and subordinates

Learn to create Win-Win Negotiation

Participants will walk away with a complete set of
tools to manage win-win negotiations.

Participants will walk away with a complete set of
tools to manage win-win negotiations.

Negotiation can be considered a science in that it is a field of knowledge and endeavor. It focuses on the reconciliation of two or more sets of individual needs to the mutual benefit of the collaborators. Negotiation in the simplest form is the use of information (knowledge) and power (endeavor) to affect behavior within a certain framework.

When we engage in negotiation, two things are being bargained for: the issues and demands which we state openly; and our real needs, which are rarely verbalized. If you establish a reasonable guess about what the other person’s needs are, you can predict, with remarkable certainty, what will transpire in any interaction.

Negotiation focuses on the reconciliation of two or more sets of individual needs to the mutual benefit of the collaborators. Three crucial elements are present in negotiation: information (knowledge), power (endeavor), and time. Misconceptions about the balance of ownership of these elements are, often the reason people fail either to initiate or conclude a negotiation. The misconceptions are manifested as perceptions of an imbalance of the elements.

There are six steps to a win-win negotiation:

  •  Identifying and Defining What is Wanted
  • Generating Possible Solutions
  • Evaluating Alternative Solutions
  • Agree on the Best Solution

You Need to be Out of Your Mind to Innovate

The process of translating an idea or invention into goods or services that creates value or for which customers will pay is the backbone of the industrial ages. 

In business, innovation often results when ideas are applied by each company department and/or workgroup in order to further satisfy the needs and customer expectations. Yet, too often management and staff are settled into their work and miss seeing the opportunities to innovate. A lack of innovation can cause business failures. One of the most recent large business failures is Blockbuster Entertainment Inc. – a.k.a Blockbuster.  (See More)

Other recent failures for lack of innovation are Toys R Us. It was, arguably, one of the favorite places for kids, because it offered many different toys. Babies R Us, a sister company to Toys R Us where Moms could find a variety of cute clothes at reasonable prices went down the same path. Both Toys R Us and Babies R Us failed to read the pulse of Internet Commerce and customer shopping/buying trends. 

  • Three-stage process of change and how to apply them
  • Speak UP to High UPs communication skills
  • The dance steps to put innovation into place routinely

Key to Success – Customer Collaboration

Want a high-performance organization?
Collaborate with customers!

This presentation covers the “how-to” of getting buy-in from executives to employees for, and successfully establishing a collaborative culture with internal and external customers. 

The result of setting this precedent will be a High Performing Organization that spans all levels and departments.

To be the successful boss and businessperson (entrepreneurs) you need to lead by example… in an agile and evolved way. The reason is, “everybody is working for their people, rather than their people working for them.” 

Learning outcomes include: 

(1) Understand the many traits and factors of leadership; 

(2) The ability to powerfully and passionately lead a team to success;

(3) The ability to promote an atmosphere that encourages emotional expression (Speak UP skills), as well as task-oriented acts.

Be Prepared To Create A Competitive Advantage  

Bringing clarity, cohesiveness, and competence to the workplace. 

Executives, middle managers, professionals or entrepreneurs who value peak performance have the responsibility to ensure they are personally in tip-top form.

Everyone has the power to create the life she/he desires. One crucial skill that will help you get there is learning how to become emotionally strong, focused and calm. The good news is emotional strength is like a muscle; the more you use it, the stronger it becomes. 

Being emotionally and mentally strong, or resilient, means adapting well to things like stress, trauma, adversity, or tragedy. Resilience to grow and thrive is within you at birth — however as the vicissitudes of life unfold, it is a process that needs to be honed and expanded.  Anyone can learn how.

Creating emotional strength to stay focused and calm is two-fold.

Participants will:

  • learn what to do and what to avoid.
  • learn a 5-step easy efficient and effective process to create emotional strength, courage, focus and being calm.